If you have questions about your services, we're here to answer them. Emails sent with an attachment cannot be processed. Hello saftek and welcome, What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. What to do if you see a downed power line - Pacific Gas and Electric I am a bot, and this action was performed automatically. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. The wires at my rental property are on the ground. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Hope this helps you out. New comments cannot be posted and votes cannot be cast. Stay at least 35ft away from any downed wires during cleanup and other activities. See how you can save when you add Comcast Business Mobile or add a new line. We can assist you with getting a ticket opened to let our amazing local team know. In the top right corner, you'll see a little chat icon near the bell icon. Sky News is a British free-to-air television news channel and organisation. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. You can contact 811 to get utility lines marked. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Stay put and call 911. I have followed these instructions and sent the private message on 6/1/21. 70% of power outages are caused by major weather. Xfinity Status Center - Check for Service Outages In Your Area Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Question: Does Comcast Hve To Repair A Cut Cable Line. Press Enter to send it. @XfinityThomasChow long does it take for someone to reply? A tree in my back yard has two large branches resting on the phone/TV cables. Privacy Policy. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. My thinking, if I were to do this at my house would be that that 1.) I really appreciate you being a member of the Comcast Family! A coaxial cable is capable of carrying current. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Xfinity Outages | CableTV.com The easement at my back property line has poles with electric and utility lines. Talk to Us. In order to get started can you please send me a Modmail message with your full name and service address? We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. ET. An official employee, such as myself or whoever is first available, will respond. I explained this to the rep when I called to cancel. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. 1. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Click the direct message icon, 2. Type your message in the text area near the bottom of the window. Some utility companies mark or paint their lines. DO NOT TOUCH downed lines or anything they are touching. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Yes, Comcast will come to your house to install the cable lines and equipment to your home. Report an Outage | PECO - An Exelon Company - PECO Energy Company I think it may be the original phone line. What to expect: Your complaint will be posted online in a public database. A drop-down list appears. Remember: This number is just for unburied ground cables. That's not what we want to see! The ground around your car may be energized. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Dial 333 to get connected to a customer service representative. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Thank you so much Anthony for sending us over those details and the Modmail. ARA - Utility Regulation - Houston We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. How to report a downed wire if I'm not a customer? We ask for direct messages because we can't post personal information in public. Thank you for reaching out to the Digital Care Team. BBC - Wikipedia I'll bring it to the attention of a board admin, I know that doesn't do you any good now. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. 7 years ago. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. You aren't allowed to. Usually 911 dispatch has unlisted numbers for utilities. . Tips in case of an outage What if my power is out? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I can't get into my property because the line is blocking the drive way. How to Report an Issue Online Visit xfinity.com/xfinityassistant. This post was marked as solved. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Type a message to let us know what your issue is. I don't have AT&T, or a landline. Can you direct message your name and address? If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Our team can assist with getting those downed wires raised. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Thank you so much for contacting our Xfinity Support Team over Reddit. If the center conductor of the cable is solid copper, it carries it quite well. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Report it as a hazard to your local PD, maybe they have a better contact. How do I get Comcast to come deal with this? A drop-down list appears. You may have to enter a lot of personal information to get connected, including your ZIP code. Question: Does Comcast Hve To Repair A Cut Cable Line Sky News - Wikipedia Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. You will need to contact a tree trimming service yourself. Select Start Troubleshooting to begin your modem restart. Can you please send us a Modmail message with your first and last name and full address? Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Then Call Us. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Contact Us - Customer Service Phone Numbers & Chat | Frontier Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. For immediate assistance, check out the Xfinity Assistant. A drop-down list appears. If you are experiencing problems with Comcast Xfinity, please submit a report below. We've had a downed wire touching our building for about two months at this point. A: Cable and phone wires dont carry current, so its safe to remove them. To qualify for the credit, customers must: 1. This option is available 24 hours a day, 7 days a week. Rod Furlan is a crook and Thief and should be held accountable. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Genius. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Please contact the moderators of this subreddit if you have any questions or concerns. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Welcome to the Xfinity community! If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Let us know. Call 800.288.2020. Get in touch with Comcast Business. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Search accounts based on account number, or chat online. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Performance & security by Cloudflare. Responsible . Help and Support Topic | Comcast Business Support Discussion. New comments cannot be posted and votes cannot be cast. Then it tells me it can help me better if I sign in. Thank you for reaching out to our forums community, its great we can connect this way! Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Don't touch anything or anyone in contact with a downed power line. Downed Power Line. For immediate assistance, check out the Xfinity Assistant. I will post again here when/if I receive a reply or action is taken. Connectivity and managing Your Comcast Business network. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Service Status Center | Comcast Business Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Report a downed power line - Pacific Gas and Electric Company Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. A recent storm brought down a tree which took down one of the above ground cables by my house. Our community is your official source on Reddit for help with Xfinity services. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Please send us a direct message to "Xfinity Support" with your full name and address. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. God forbid this huge company actually provide a phone number where you could talk to someone. Report unburied cables, exposed wires, or downed lines - AT&T . 3.) It's not the power line and I don't think it's the regular cable either because there's no service outage. We have made changes to keep employees safe so response and call times may be longer than usual. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) For more information, please see our Our team can help get that line raised. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. How to stay in touch with Verizon during an emergency I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Click Continue. Thank you! It's infuriating. 1 6 I really appreciate you being a member of the Comcast Family! If you receive overhead electric service, your electric system con- sists of the following: 1. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Archived post. Contact Us - Customer Support | DISH Low hanging main line cable | Comcast Business Support Community Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Downed power lines and safety after a storm - CenterPoint Energy Contact Comcast and let them know of the down landline problem. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. For your safety, do not touch or move the downed line. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To confirm, are the wires in question still low-hanging by chance? If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Then, call PG&E at 1-800-743-5000. How to File a Complaint Against Comcast - Your Options - FairShake Press question mark to learn the rest of the keyboard shortcuts. #iworkforComcast I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Call 800.288.2020 . I suspect it's an old wire). The tubing will start to shrink almost right away. Thanks! We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. I have a downed wire in the middle of the street. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Comcast: Cable wires are hanging very low across our - GetHuman Reddit and its partners use cookies and similar technologies to provide you with a better experience. You have to sign up for gig service and sign a 2 year contract first. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? ASA, ABA, Adherence). https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. How do I know if my home is wired for Comcast? Call 911, which will get the FD out to asses the wire (s). How do you fix an exposed wire without electrical tape? We have made changes to keep employees safe so response and call times may be longer than usual. -You are responsible for the "mast," the . It's in front of my yard, and it goes across the street. If the IP address resides on the Comcast network. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Say "No account." Press 0 a lot. if the line is damaged, to reconnect service they'd probably be running a new line anyways. You can also request a call at a time that fits your schedule. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Report downed power lines at 713-207-2222. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Report or View Outages; Other Contacts; General, Business, Landlord, . The action you just performed triggered the security solution. Cloudflare Ray ID: 7a2ad44e3df86ef8 It may be used in setting the FCC's priorities for regulating companies like Comcast. Can you direct message us your name and address, please? I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. You can report an issue by going to the Xfinity Status Center. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. How do I get Comcast to fix a cable line? - MetaFilter If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Then, to let us know why you're calling, say Line is down.. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Id give them a ring. Hi, @user_af7a95. They have been hanging very low for over a year. How much notice do you need to give Comcast to cancel? If youve got a free afternoon, you can run the cable yourself and save some money. Thank you for bringing this issue to our attention. Reporting A Downed Dangerous Pole | AT&T Community Forums This website wants shut If you absolutely need to have it removed, consult with an electrician before doing so. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. I am an Official Xfinity Employee. Call BGE at 1-877-778-2222 to report any downed electrical lines. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Hello @ryanray.rr81 and thank you! STAY AWAY from downed power lines. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Electric Lines that run from the utility pole to your residence. Press Enter to send it. Where or how can I report this? Whenever there is an outage, your first step is to report it via email or twitter. Comcast Phone Number | Call Now & Skip the Wait - GetHuman Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Marion County officials report storm has passed leaving widespread wind If you have questions about your services, we're here to answer them. Let us give you a call as soon as an agent is available. Contact Us | Comcast Business Support Thanks. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. First Call 9-1-1. Woman battles Comcast over downed line - WSAZ Why is my Xfinity Cable box stuck on boot? Don't touch a downed power line or other equipment. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England.
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