You reassure customers when delivering product diagnoses and potential solutions. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Core training took place off-site and included 15 new employees like myself. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. CAE Inc. Global Technical Training Project Specialist Job in Saint Apple's most powerful Mac will finally shift to Apple silicon. Do you love how it feels to help others? You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. United States Department of Labor. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Customer loyalty and satisfaction is their number one priority. Apple certification programs are IT professional certifications for Apple Inc. products. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Both full-time and part-time jobs are available. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Copyright 2000-2023 MacRumors.com, LLC. When a customer needs assistance, you quickly assess their situation. Learn more (Opens in a new window) . Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. As mobile devices become more complex, technicians will be needed to repair and maintain them. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. When a customer needs assistance, you quickly assess their situation. It lasted 10 days and was always closely monitored by a manager and a store lead employee. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. Choose your path Different together. By helping Apple maintain strong relationships with customers, you are instrumental to our success. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. There is tons of support when needed and the training/onboarding process is great. 2023 They may also move into management positions. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! Related: 17 Apple Technical Specialist Interview Questions and Answers. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. 2023 What It's REALLY Like to Work at an Apple Store - Business Insider The need for more technical talent is a trend that is being driven by the increasing complexity of technology. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Certifications are updated on a per product basis annually. Apple participates in the E-Verify program in certain locations as required by law. Your day in the Apple Store is filled with a range of focused support and service tasks. When a customer needs assistance, you quickly assess their situation. To view your favorites, sign in with your Apple ID. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Yashdeep Dhanesha - Technical Support Specialist (Apple) - LinkedIn At other times, you refer customers to support team members who get them up and running again. The work environment for an Apple technical specialist is usually in an Apple Store. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. All our courses are practical, hands-on, and led by trusted Apple experts. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Take proctored certification exams from your home or office. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Come eager to listen and learn from your team, your mentors, and your customers. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. At other times, you refer customers to support team members who get them up and running again. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language You can search for people who have earned an Apple certification in the the Apple Directory on Credly. This requires a lot of testing and coordination between different teams within Apple. By helping Apple maintain strong relationships with customers, you are instrumental to our success. United States Department of Labor. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. You need a current, government-issued ID to check in with the proctor and begin the exam. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Apple Employee Reviews for Apple Specialist - Indeed Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Technical Support - Careers at Apple CA-Technical Specialist - Careers at Apple We will work with applicants to make any reasonable accommodations. Users can demonstrate their competency with two new exams and earn certification from Apple. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Both full-time and part-time jobs are available. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. The mob used the electronics in the store to play music and record their dance routine. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. This cookie is used by the map which helps visitors to identify and reach the facility. Under a partnered program of KellyConnect for Apple. Technical Specialist Job in Columbus, OH at Apple Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. It works only in coordination with the primary cookie. Get weekly top MacRumors stories in your inbox. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. You have excellent time management skills and can make decisions quickly. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . How to become an Apple Certified Macintosh Technician They will also learn about the software and hardware they will use on a daily basis. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. When a customer needs assistance, you quickly assess their situation. Ability to work independently: Independent work is a necessary skill for technicians to have. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Resources - Apple Training IN-Technical Specialist - Jobs at Apple (IN) That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. The training has been completely redesigned and moved to an online, self-paced format. NOW WATCH: The 6 best new features coming to Apple computers. I worked for Apple in a Connecticutstore from October 2010 through May 2012. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. PDF Apple Certified Trainer Program Guide Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. Apple Technical Specialist Resume Example & Writing Guide By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. But opting out of some of these cookies may affect your browsing experience. Its a secure, shareable credential. This cookie is set by GDPR Cookie Consent plugin. You maintain composure and customer focus while troubleshooting and solving issues. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Apple Employee Reviews for Technical Specialist - Indeed Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Review information and details about the policies, terms, and conditions for Apple training programs. At Apple, were not all the same. By clicking Accept All, you consent to the use of ALL the cookies. The entire store team benefits from your commitment to providing the best care for customers. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. By helping Apple maintain strong relationships with customers, you are instrumental to our success. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Some employers may accept candidates with a high school diploma or an associates degree. Apple Technical Specialist Job Description: Salary, Duties, & More She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. Copyright 2023 Apple Inc. All rights reserved. Along the way, youll be updating your technical know-how and educating team members about technical issues. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The latest news and updates, direct from Apple. Finding the right course should be simple and intuitive. You maintain composure and customer focus while troubleshooting and solving issues. Sasha Acosta - ONO: Training Specialist | Customer Success - LinkedIn Apple Technical Specialist - Murray - Apple - beBee At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. You will be working with customers one-on-one to help them with their Apple products.
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