We do not use the first option to set star ratings, since standards vary so much from country to country and are often based on local opinion. Can I take liquids on-board the aircraft? The ATOL protection does not apply to all holiday and travel Once received, simply print the documentation, as it is required for you to travel. Your contract will be with the individual suppliers and not with us. services. Further information on the Code and ABTAs assistance in resolving disputes can be found at www.abta.com. Click herefor your branch contact details. What is the Electronic System for Travel Authority (ESTA) requirement for US destinations? The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. Portugal. For information on passport/visa requirements and other general travel requirements, please visit https://www.gov.uk/browse/abroad. Shared on 17 March 2020. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available. Hays Travel is the biggest independent travel agent in the UK, so certainly knows how to sort your holiday out for you. demonstrate your COVID-19 vaccination status through the NHS app. If you live in Englandand have been fully vaccinated, youll be able todemonstrate your COVID-19 vaccination status through the NHS app. 11.2 When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. Your payment obligations will be as agreed between you and us. What should be in my first aid kit / luggage when I travel? Your experience matters. If you are due a refund and have been sent a verification code - please click here. If you live in Northern Irelandand have been fully vaccinated, visit theNI Direct websitetofind out how to get proof of your vaccination status. 14. What is ABTA and what does this mean for me? Privacy notice If special assistance is required, you should notify us at the time of booking. Youll find all the latest country-specific information on testing and entry requirements on theForeign, Commonwealth, and Development Office website. Visa requirements vary from country to country. Introduction 1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of Gilbridge House, High St West, Sunderland SR1 3LH ("we" or "us"). Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. This protects you by insuring us against the costs of refunding or replacing your booking if a supplier fails. 19. Most countries now require passports to be valid for at least 6 months after your return date. Introduction ABTA A Hays Travel spokeswoman said the third national lockdown and travel ban meant "the company had to act". Primary Menu city on a hill kelly kinicki. We suggest you allow for plenty of time to get to the airport in case of heavy traffic. To help us assist you quicker, please include your booking reference number. A spokesperson for Hays Travel said: "We have already looked into this matter for Mrs Barrett and it has been resolved. Recommended Provider (WRP) which means that as well as being one of the most highly rated holiday firms in our survey it has also guaranteed to offer a full refund, or free changes, if government restrictions mean you can't travel. Information relating to your booking will be sent to you within 48 hours of the booking being made. E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. "Administration Fee for Supplier Failure Cover" (see Your Financial Protection below) It lets you see your account balance before you approve the payment, and means you benefit from bank-grade security and no shared card details, as the payment is handled entirely by your bank. More information can be obtained via the following website https://www.gov.uk/browse/abroad/passports. The holiday exceeded our expectations with the hotel - Barcello Tenerife being excellent in all respects - location, room, standard of service and quality of food. For more information regarding the ATOL scheme and what it covers, visit the CAA website at www.caa.co.uk/atol. Customers who are travelling outside the UK may need to be vaccinated against some of the serious diseases found in other parts of the world. Its powered by American Express but open to everybody. When is it safe to sunbathe and what factor sunscreen should I use? services. All prices are correct at time of posting and are. Youre fully vaccinated from 14 days after you have your second dose of a UK government-approved vaccine. 18. There is a $14.00 fee charged for each new or renewed ESTA application. Not all airlines allow passengers to check-in online prior to travel. Should I confirm my flight times before I travel? If applicable we will charge an administration fee for supplier failure cover which will be shown on your booking confirmation. This must be your own bank account as lead passenger, or your authority to process to another passenger on the booking. There may be a cut of time before arrival for submitting assistance requests to your chosen accommodation, so we ask you to let us know as soon as possible. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned. Both you and the new traveller are responsible for paying all costs we incur in making the transfer. Special Requests Booking extra luggage allowance before travelling can save you money, compared to paying at the airport. Yes, you can make secure online payments by visiting the. This does vary from country to country, and we recommend that you check the Foreign and Commonwealth Office (FCO) website for advice for the specific country you are travelling to. Flight times are subject to change, therefore, we recommend that you check with your airline or the website of the airport you're departing from for the latest information on departures. The SPF (sun protection factor) tells you the amount of protection the sun cream gives against UVB radiation. We advise you visit the relevant airport website for information on which terminal your flight will be departing from. Until a component has been confirmed by the individual supplier, no contract has been formed. Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. Our Service Charges Customers are responsible for obtaining any visas required for their holiday. If you dont want to re-book, we will work on your behalf to get your refund as quickly as possible. Standards and ratings may vary between countries, as well as between suppliers. If you require special assistance but haven't notified us, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Can I change my hold baggage allowance once I have booked? Hays Travel refund, cancellation and surcharge policy Hays Travel is a Which? If you booked at least 2 different parts of your holiday with the same company at the same time for a single price, it's probably a package holiday. "Sadly, out of the 53 companies rated, only 17 were net positive. Compare pay for popular roles and read about the team's work-life balance. Its your responsibility to make sure you meet any entry requirements, includingarrangingand paying for tests where youre required to do so. Name changes are subject to the terms and conditions of your tour operator or airline, and will incur amendment fees. 12.4 When you buy a package holiday where we are the organiser which doesnt include a flight, protection is provided by way of a bond held by ABTA of 30 Park Street, London, SE1 9EQ (www.abta.com). How can I find out if it is safe to travel to a particular country? How far in advance can I book my holiday? Some airlines require a letter from your GP giving details of your medication, as well as the name of the health condition that you require the medication for. On certain new bookings you can get our Peace of Mind Guarantee you can amend your booking free of charge, up to 14 days before your departure date. protected. It is important to check the 'use by' date on your sun creams, as most only last around 2 to 3 years. Use the app to fully manage your travel card account and stay in control of your holiday finances. 21. Please be aware that the booking conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. The question of awarding star ratings is a difficult one. Some requests cannot be guaranteed. HAY Booking Reference Lead Passenger Surname 4.1 When making your booking we will arrange for you to enter into contracts with the suppliers (tour operator, airline or other supplier) named on your booking summary. If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their booking conditions (which may be 100% of the cost of the travel arrangements). They may limit or exclude the supplier's liability to you, as well as in accordance with applicable International Conventions. We will contact you within four weeks of your departure date to discuss the options*. The UK's Largest Independent Travel Agent. If you are not due to travel in the immediate future, and we have not yet contacted you to discuss your options, you can opt to cancel or change your arrangements, in line with the normal terms and conditions of your booking, which means cancellation or amendment charges will apply. We would love it if you could leave your feedback, positive or negative, telling us about your booking experience. Commence a chargeback with your card provider if they won't refund in a reasonable timescale.. No free lunch, and no free laptop For example, it's probably a package holiday if you booked a flight and a hotel through a travel agent. Will I get a refund? 10 were here. Make sure you allow seven days for the letter to be received. John Hays was the managing director of the Sunderland-based firm . Accommodation Ratings and Standards If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. Don't do it. Yes, you need a passport to travel and will be prevented boarding if you do not have one. Registered Office: Gilbridge House, Keel Square. All Inclusive Summer 2020 Late Deals Hays Cruise Hays Faraway done Low Deposits done Free Monthly Payments done 99% Customer Satisfaction done UK's Largest Agent Refund Request Please note that you will need the six-character verification code we sent by email or text message. Unavoidable and Extraordinary Circumstances It is generally accepted that you can fly during the first and second trimesters of pregnancy. Children's passports are generally valid for 5 years. Hays Travel have partnered with Collinson Group to help you with the testing process. those awarded by the tourist body of the country in question) or using a rating awarded by an accommodation supplier selling to the UK market. Please note that the term Service Charge does not refer to us putting together a holiday package, it is our standard charge for the service of acting as booking agent. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. parts of your trip are not listed on it, those parts will not be ATOL 4.2 You may wish to purchase flights, hotel, car rental, transfers or other services on our website. services. If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able tell you if you need to make any special arrangements. Given the huge number of refunds being processed, some airlines and travel operators are delaying refunds or offering credit notes until a refund is processed. 3.1 You will be required to pay a deposit or make full payment for your booking at the time of booking. parts of your trip are not listed on it, those parts will not be ATOL 11. If you wish to add an additional baggage allowance at a later date, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. The Post Office offers a Passport Check & Send Service which expedites the receipt of your new passport, but there is an additional charge for this service. Our responsibilities are limited to making the booking in accordance with your instructions. Canaries, View The travel agent and tour operator has no debts and the. 7.1 We will inform you of any changes or cancellations as soon as reasonably possible. How many stars would you give Hays Travel? Hays Travel Limited are registered in England and Wales with company number 1990682 and VAT number 193167195. Your application will not be submitted for processing until all correct payment information is received. We asked for a refund, instead. Join the 888 people who've already contributed. However, your flight times will be confirmed when you receive your tickets.
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