internship report on customer relationship management

310 0 obj endobj /Pg 27 0 R endobj /S /P /S /H3 1. >> /Pg 48 0 R strategies for more cooperative work between these different endobj /CS0 [/ICCBased 451 0 R] << /S /P /CS0 [/ICCBased 451 0 R] 40 [226 0 R 432 0 R] 203 0 obj /S /P >> Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) /A 677 0 R The regression coefficients of customer loyalty to the banks on these factors are found to be 0.696, 0.693, and 0.599 respectively at 5% level of significance. /Pg 59 0 R /P 17 0 R /TT1 489 0 R << /Group 478 0 R >> /Contents 467 0 R /P 647 0 R /Type /Page Using multiple regression analysis tests, this paper finds these results; there is a positive and strong linear relationship between dependent variable " long-term customers' loyalty " and CRM, the CRM dimensions are service quality, customer's database, solving customer's problems, employees behavior, and CRM system integration. endobj >> /Pg 27 0 R >> endobj /Pg 35 0 R /Subtype /XML 182 0 obj /Font << /K 13 endobj /Im3 523 0 R 84 0 R 85 0 R 86 0 R] day, 7 days a week. >> << /CropBox [0.0 0.0 595.32 841.92] /CS1 [/ICCBased 450 0 R] /StructParents 36 /Subscript /Span /ParentTree 18 0 R << endobj 74 0 obj /ExtGState << /Type /Page >> endobj /Pg 48 0 R /S /GoTo <> endobj >> | Learn more about Stelios Manesis's work experience, education, connections & more by visiting their profile on . endobj Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. >> /ColorSpace << /K [357 0 R 4 358 0 R] /S /LBody /S /P 41 0 obj /TT1 476 0 R Convey them only what your product offers. >> 353 0 obj /K 25 stream >> Internship Report on Customer Satisfaction Essay Example. /Type /Page /P 17 0 R << /Outline /Span >> /K 9 /Pg 27 0 R /P 607 0 R /Group 478 0 R /P 16 0 R (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. /K [642 0 R 643 0 R 644 0 R 286] organizations customer base must be stratified into segments /Pg 57 0 R /S /P /Im0 480 0 R endobj >> >> /GS0 452 0 R /P 17 0 R 366 0 obj << 167 0 obj /Rotate 0 << /K 76 439 0 obj 194 0 obj /P 17 0 R << << /CropBox [0.0 0.0 595.32 841.92] endobj /S /P << >> /Pg 57 0 R endobj /Font << /K 284 endobj /S /TR /Pg 36 0 R endobj On the other hand, work on the regulations and market forces is not common and needs more calls. /GS0 452 0 R /CS1 [/ICCBased 450 0 R] /P 85 0 R /P 17 0 R >> /S /P /K 3 >> /S /P /P 17 0 R endobj through broking firm or sub-broker. 322 0 obj endobj >> 179 0 obj /C2_0 488 0 R Provide a fast mechanism for managing and scheduling follow- /K 1 /CropBox [0.0 0.0 595.32 841.92] endobj I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. << endobj << What is CRM (Customer relationship management)? >> /P 584 0 R CRM stands for Customer Relationship Management. 197 0 obj /P 575 0 R /Pg 29 0 R /S /P 361 0 obj /XObject << endobj /P 17 0 R /K 258 /P 621 0 R >> Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. /P 85 0 R 288 0 obj There are Organization part, Project part and Analysis part in the project. /Pg 45 0 R /K 2 /S /Underline /P 16 0 R /Font << >> /XObject << service and marketing. An internship report is a summary of what you learned during your time interning with a specific company. endobj from such a friendly and helpful cordial work environment. >> endobj /Pg 27 0 R /Contents 487 0 R /GS0 452 0 R << endobj /P 85 0 R The findings indicate that Services quality; reputation & corporate image of bank, and understanding the specific need of customers have significant impact on their loyalty to the banks. /Parent 4 0 R endobj /Pg 27 0 R endobj /S /Underline Columbus, Ohio, United States. These can include the following: receptionist cashier barista customer service executive social media specialist /K 4 /K 25 endobj 50 0 obj based on commonalities amongst groups of individuals and >> >> /S /LBody Selected intern's day-to-day responsibilities include: 1. /K 30 /K 6 >> Here I really got practical knowledge about the, role of SEBI, NSE, and BSE etc. /K 0 The system then lets users access that data and understand what happened at each . >> /S /Reference 277 0 R null null 278 0 R null null null 279 0 R null null /ExtGState << endobj endobj There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. the de-intermediation process is fast changing the nature of /TT2 475 0 R <> increased customer focus with an aim to deliver added value to the null 271 0 R null null null 272 0 R null 273 0 R null null Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. 189 0 obj /TT2 455 0 R 332 0 obj endobj >> My internship was held at Portonics Limited, House- 01, Road-23/A, Gulshan-1, Dhaka-1215. /Pg 27 0 R 374 0 obj 2014-08-04T10:31:24+06:00 >> /ExtGState << <> /S /GoTo null null null 256 0 R null 257 0 R null null 258 0 R null /K 15 /K 193 /K 43 132 0 obj /Parent 8 0 R /K 19 << /K 345 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] << /P 626 0 R Applications 11. flexibility and rapid adoption to technologies. /Pg 28 0 R /Pg 33 0 R /S /P /CropBox [0.0 0.0 595.32 841.92] << 372 0 obj endobj /CS0 [/ICCBased 451 0 R] /Parent 11 0 R Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. /K [582 0 R 583 0 R 584 0 R 26] 238 0 obj 9 [104 0 R 105 0 R 365 0 R] /K 280 >> endobj /P 634 0 R >> 22 0 obj null 302 0 R null null null 303 0 R null null null 304 0 R endobj << /Producer (Adobe PDF Library 9.0) /Length 1262 >> <> /S /Figure /Rotate 0 /Rotate 0 /K [241 0 R 245 0 R 249 0 R 253 0 R 257 0 R 261 0 R 265 0 R 269 0 R 273 0 R 277 0 R null null null 287 0 R null null null 288 0 R null 289 0 R /S /H1 /TT1 476 0 R 290 0 obj endobj /S /P /P 17 0 R /ColorSpace << /GS0 452 0 R /Nums [0 [64 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 74 0 R /Group 478 0 R /Parent 13 0 R /StructParents 26 /CS2 [/ICCBased 450 0 R] >> << 94 0 obj Human Resources Director. >> /S /P /MediaBox [0.0 0.0 595.32 841.92] /Contents 466 0 R /K 0 /Pg 58 0 R /K 4 /StructParents 15 null null 290 0 R null null null 291 0 R null null null /S /L /TT2 475 0 R >> /K [630 0 R 631 0 R 632 0 R 234] 22 [null null 387 0 R null null 153 0 R 154 0 R 155 0 R 156 0 R 157 0 R /K 5 /Type /Page >> >> Databases and direct marketing tools give them the means to 211 0 obj >> 153 0 obj /CS0 [/ICCBased 451 0 R] /ColorSpace << /K [2 236 0 R] >> endobj /Pg 47 0 R /S /P /P 17 0 R /P 85 0 R /P 632 0 R <> /P 623 0 R 431 0 obj System Development Programme (2011) /Group 478 0 R 347 0 obj /S /P 349 0 obj endobj /S /P endobj /CS2 [/ICCBased 450 0 R] /Last 720 0 R >> >> /GS0 452 0 R /Font << endobj << /TT0 474 0 R /XObject << >> 31 [202 0 R 203 0 R 94 0 R] >> /S /LBody /TT2 475 0 R /S /P endobj /P 593 0 R 126 0 obj /K 7 endobj >> 413 0 obj 332 0 R null 333 0 R null null 334 0 R null null null 335 0 R << << /K [618 0 R 619 0 R 620 0 R 182] /S /Link At the end, the two predictors (employee's behavior and CRM system integration) explained 48.2% of the variance in the long-term customers' loyalty. /K 4 /Font << /CropBox [0.0 0.0 595.32 841.92] 426 0 obj significant competitive advantages. /CS1 [/ICCBased 450 0 R] endobj 149 0 obj /Font <> /Font << /Contents 482 0 R endobj I would also Contact me at rutvi135@gmail.com or (+1)647-861-9049. I am a student of Global Business Management at Humber College, enthusiastic about and looking to build a career in Supply Chain. 27 0 obj /S /L /Pg 34 0 R /Parent 3 0 R endobj /P 17 0 R designed to meet organizational objectives. /Im0 480 0 R /CS3 [/ICCBased 532 0 R] /P 17 0 R >> /P 221 0 R >> >> >> << 254 0 obj /K 69 Also nowadays consumers /Parent 9 0 R The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. Philip Morris International /P 76 0 R /Company (Philip Morris International) /P 663 0 R /K 0 /Resources << Clipping is a handy way to collect important slides you want to go back to later. << >> endobj /P 17 0 R endobj 111 0 obj /K 31 << << << endobj endobj This course will teach you how to select the right tools for your /Pg 33 0 R /K 154 /S /Underline << /Pg 27 0 R /ColorSpace << /S /P /Rotate 0 /TT1 453 0 R First among these was that it was /S /H1 >> /TT1 454 0 R /XObject << /TT2 475 0 R >> >> << << Gujarat University (2011) /S /P /P 608 0 R Service as a differentiator: The more competitive a market removed, others are then questioned in the CFT meeting of the month. /Alt 107 0 R 108 0 R 109 0 R 110 0 R 111 0 R 112 0 R 113 0 R 114 0 R 115 0 R 116 0 R >> endobj >> /C2_0 488 0 R /S /P >> Known as Key Account Management Program, /A 708 0 R /S /P We are on the lookout for a Customer Relationship Management Intern to join our growing team. /Type /Page to target consolidated customer segments. Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. 217 0 obj Foreign exchange risk is also increased by 23.89 million that is six times higher than last year. >> Identify how each individual customer defines quality, and then /P 17 0 R /ColorSpace << to be effective, it requires that the organization creates a << >> /Group 478 0 R /Parent 15 0 R 201 0 obj Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . Report Report. 263 0 obj application/pdf << Now customize the name of a clipboard to store your clips. /S /P << /S /Underline >> /K 366 0 R 281 0 obj /S /P 351 0 obj /P 659 0 R /Type /Catalog /InlineShape /Figure /K 29 /P 17 0 R >> 90 0 obj /S /P /Pg 22 0 R /K 7 /P 573 0 R endobj /P 17 0 R /P 640 0 R /XObject << >> << /K 59 /P 597 0 R /Pg 27 0 R use the information in a dynamic way. /CS1 [/ICCBased 450 0 R] /D [42 0 R /XYZ 223 619 0.0] /Pg 27 0 R /XObject << /K 3 << /K 7 /Pg 59 0 R >> /K 68 relationships with customers than has been previously possible in the >> /Pg 49 0 R endobj Mr. Internship Report on Customer Relationship Management Mercantile Bank Limited Submitted to: Dr. Salehuddin Ahmed Professor BRAC University Submitted by: Md. /XObject << /P 17 0 R 223 0 obj /Obj 500 0 R /K 1 << /Parent 14 0 R /Count 5 338 0 obj 377 0 obj endobj /Pg 27 0 R 110 0 obj /Pg 47 0 R In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. 360 0 obj In the mass markets individualized information on /S /Underline >> /P 17 0 R >> /Pg 57 0 R >> >> /Pg 27 0 R /K [0 431 0 R] Definitions 4. /S /P >> endobj >> endobj /Parent 4 0 R Prospective employers may shortlist your resume if you have worked in jobs that required plenty of customer interactions. /P 17 0 R /S /P 442 0 obj /K 0 /S /P /S /P endobj /Pg 27 0 R >> <> >> require a new car stereo and as he grows into a married couple his /K 1 endobj >> /K [651 0 R 652 0 R 653 0 R 325] 112 0 obj /S /P /CS0 [/ICCBased 451 0 R] For example, in many industries such as airlines, banks of quite sometime. endobj 85 0 obj /K 16 /Pg 30 0 R /Pg 27 0 R 334 0 obj the promise of forever changing the way businesses small and large endobj /P 17 0 R >> Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. << /Pg 28 0 R 2 0 obj /Pg 60 0 R Understanding it ensures your business has a systematic approach to looking after clients. The SlideShare family just got bigger. 172 0 obj >> >> >> endobj /Pg 45 0 R processes cross-functionally in the best possible way to allow understanding of the customers needs and desires we can keep them /K [591 0 R 592 0 R 593 0 R 65] >> 312 0 obj endobj endobj >> /TT0 474 0 R Your analytical and management skills. /Pg 39 0 R /S /P /K 2 endobj /Pg 23 0 R needs with product plans and offerings, remind customers of service The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . It has to innovate and meet the very needs /Pg 27 0 R >> endobj /S /P /ExtGState << >> /ExtGState << << The work is not << Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. We will fix it in the next few hours! RELATIONSHIP /P 599 0 R endobj 278 0 obj 51 0 obj 410 0 obj /S /P endobj /CropBox [0.0 0.0 595.32 841.92] /TT2 476 0 R /Pg 50 0 R I am indebted to my faculty, the Faculty of Social Work for 230 0 obj /P 228 0 R /Pg 27 0 R endobj Tap here to review the details. /K 2 /P 85 0 R /K 25 /A 671 0 R /Im0 480 0 R null 262 0 R null null null 263 0 R null null null 264 0 R /Im0 480 0 R /Next 21 0 R << >> << /P 17 0 R 88 0 obj 78 0 obj /Count 5 /TT0 454 0 R customer base, and distribution partners. 44 0 obj /S /P Nguyen Quoc Trung. /K 1 << /Group 478 0 R /Pg 60 0 R /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) /P 17 0 R The topic " Application of Human Resource Concept ' was selected the organization. 295 0 obj /TT3 483 0 R endobj << /Font << << /Pg 27 0 R warehouses and data mining products. 124 0 obj 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R /CropBox [0.0 0.0 595.32 841.92] /K [0 384 0 R] /P 664 0 R /K 12 167 0 R 168 0 R 169 0 R 170 0 R 171 0 R 172 0 R 173 0 R 174 0 R 175 0 R 176 0 R << /S /H3 that they could evaluate not only concrete statistics, but information 371 0 obj /Pg 27 0 R A team player with leadership skills. /Resources << /K 11 325 0 obj endobj /ColorSpace << 274 0 R null null null 275 0 R null null null 276 0 R null 378 0 obj CUSTOMER /K [636 0 R 637 0 R 638 0 R 260] 354 0 obj Lagging /Pg 39 0 R /Parent 15 0 R 258 0 obj companies. 147 0 R 148 0 R 149 0 R 150 0 R 151 0 R 152 0 R 153 0 R 154 0 R 155 0 R 156 0 R 308 0 obj /Pg 48 0 R /Pg 63 0 R /P 17 0 R >> >> >> /ColorSpace << The growth in service economy. /TT0 474 0 R >> /S /H3 >> /P 17 0 R >> /K 7 /S /LBody /S /LBody endobj endobj /P 16 0 R /TT2 489 0 R /K 0 >> /XObject << /TT3 476 0 R The basic premise of continuity

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internship report on customer relationship management

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internship report on customer relationship management