That ring is worth 3x that amount now, and $600 for it is unacceptable. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. A worker name Susan immediately was pressuring my boyfriend to buy right away. I called her desperate to find a band for my wife that was getting discontinued. I bought 2 rings from kay. Kay Jewelers should not pressure and make their customers feel uncomfortable. Really on a Sunday? We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I will pay a private jeweler to fix the earrings. KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. What colored gemstones are considered precious? I paid approx. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. Contact us by mail or phone. I placed an order on December 23 and decided the same day I did not want to make the purchase. Desired outcome: Customer Service Technical Support. If you need your order sooner, they offer expedited shipping options. Our content is intended to be used for general information purposes only. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. I want to speak to a DISTRICT MANAGER. Credit options: If the online section is anything like your customer service it's no wonder people give you craptastic reviews. The package was never opened by anyone and came back only a couple days after being shipped. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. When will my credit card be charged for my in-store pick up? Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. This is the 2nd employee they have let go that was a wonderful representative. Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. Enter Street Address, City, State or Zip Code. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. Please advise if there is anything that can be done to accommodate this inconvenience. The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. Text (855) 929 - 4190. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. This review was chosen algorithmically as the most valued customer feedback. Please try again. Desired outcome: Learn More. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. I was told it could be exchanged by 2 different managers. We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. Kay Jewelers has resolved 87 complaints. 327 Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Or you may exchange it within 90 days of purchase at any Kay Jewelers. We bought a bracelet and an Opal ring for my daughter as well. } Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. She was diligent on researching the best options for me. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. I never heard back. I feel very misled and ripped off ! ConsumerAffairs is not a government agency. Don't worry, the conditions for using this coupon are very broad. } It was a great relief to have it arrive so soon. Sign in to add more and ensure your Favorites will be available on all your devices. Our Company KAY at Your Service. I turned my ring into the kays store on March 9. * Watches may be returned within 30 days at any Kay Jewelers or kay.com. You will be required to sign for your merchandise when you arrive to pick it up. Also to let employees know they should not ask personal questions like their social. Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. In order to start the call, please close this box and then unblock your mic in your browser settings. The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . Please see our return/exchange policy An expert can help you narrow down options and find the perfect jewelry. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. GO TO kay.com. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. I also have a contract that states you will replace any damaged or missing diamond. The trade-in value is the original purchase price, excluding charges such as tax and shipping. For a price quote on specific engraving requests, please visit your local KAY store. What is Kay Jewelers return and refund policy? To my surprise she worked it out so that I got a beautiful NEW RING. and they even asked Brown, who said she bought the extended service . Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. From warranties to orders, Customer Support can answer all your questions. Kay Jewelers Corporate Office USA. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Thank you to the entire staff of the store for exemplary customer service. What is your policy regarding the gold supply chain? I purchased 3/4 diamond studded earrings. The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. Join Our Email List and Receive a Special Offer! Then I could buy the warranty after the repair for a few more hundred dollars. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. They refuse to remove the interest. Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. Certain metals such as tungsten and titanium cannot be sized. You will need to provide your account information and payment method when you call. enhance your experience. A special ordered item is created upon request. Top of the Page, When will my credit card be charged for my in-store pick up? It looks like your microphone is disabled. In order to start the call, please close this box and then unblock your mic in your browser settings. This will surely increase the credibility of your complaint. I went to pick up and the associate could not find my ring- what a mess? color: #515666; Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. <3 my kay.com :), Great service and products. They tried to fault me for the diamond coming out. Click Here to learn how to determine your ring size. How do I know I can trust these reviews about Kay Jewelers? I don't believe that we should be charged. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Most orders will arrive within 3-5 business days. How can they make sign that and dont release my ring? I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. If your finger is a different size, we can adjust the ring. We're Available. The sale associated was so patient and polite and very helpful. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. So don't forget to put the discount to use. I will continue to put this review everywhere I can! ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Visit Kay to find your dream ring today. Please DO NOT SHOP AT KAY'S. The latest complaint engagement ring was resolved on Aug 18, 2014. (Cleaning and inspections are not available at kay.com.). Repair by an Expert. That didnt help me at all. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Top of the Page, Do you have a trade-in policy? You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Cancelled order and full refund because it was within a half hour of purchase. It can help you save $200 OFF on your orders. Fun delivery. Clarendon House 2 Church Street. Guess what - NO REFUND! Posted Meghirdetve tbb mint 30 napja. Well since I put it in my aunt's name UPS couldn't give me the package. Was told it would be expedited and will be issued within 7 days. Compare Payment OptionsGift Cards. His parents had purchased jewelry at Kay's for many years. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. Kay offers customers credit options to help them finance their purchases. All I get is a runaround. Top of the Page, What do I need to bring with me to the store to pick up my order? Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. Wife wore the earrings once in January. (Exchanges cannot be made at kay.com). For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. (Engraving is not available on kay.com.) $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. I would like to write a letter to your corporate offices. They worked together to approve a replacement bracelet for about the same value. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. We tell them why were there, and they start looking up our account. background: #515666; I will be sure to share this with everyone I know. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! Phone Number: 1 (800) 527-8029. A link has directed you to this review. } If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. She then said she would be escalating to district manager. You're in the right place! - did not follow up. .main-header .primary-navigation ul li.nav-link.active { Always trust Kay Jewelers. It's time to enjoy your shopping with such a big sale. This profile has not been claimed by the company. It was 25% off. See reviews below to learn more or submit your own review. "Kay jewelers online service is hot garbage, worst trash ever. Very disappointed with kay, bought a man watch and the band was to small. Top of the Page, Do you offer any warranties on your merchandise? Learn moreIf your online purchase was picked up at the store, it must be returned to the store. Store manager wouldn't exchange or refund. On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. Unfortunately, there are quite a few good reviews about the company's support service. - how come they dont call to let me know? What is your policy regarding the gold supply chain? Just trade it in for a upgrade. Be the first one to find this review helpful. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! What are you looking for? Customer Service Number: 1-800-527-8029. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . White gold is pure gold that is mixed with alloys to give it a white -webkit-transition: all 0.5s ease; Not very customer friendly, Desired outcome: Let us know in the comment section below! I customized a wedding band for my fianc and it was a mess. In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. Saturday: 9 AM 10 PM ET. Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 Excellent service. A jewelry expert can help you find your dream jewelry. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! Please try again. Date of experience: December 21, 2022. About. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. Sunday: 10 AM 9 PM ET. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. Claim it and get a lot of features. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! Read full review of Kay Jewelers and 2 comments. Kay Jewelers information: contacts, address, founders, CEO, services, and products. Totally understandable. Get buying tips about Jewelry Stores delivered to your inbox. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. Great Staff and very pleasent and helpful. Top of the Page, How long do I have to pick up my merchandise? But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. Returning your KAY purchase is easy. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. *This includes the labor and materials necessary to set the replacement diamond or gemstone. I then went to put it on and the chain snapped immediately. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. Save up to 10% OFF on KAY Jewelers items. Useful. color. It can take up to ten days for this service. Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. Submit a complaint and get your issue resolved. Color gemstone jewelry is not eligible for trade-in. No help this company. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. I gave them the ring to have it repaired and they have lost my ring and will not replace it. Presently, Kay jewelers is in breach of two contracts that I have with them. A company you know and trust. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Shortcut: Press 1, then press 1, the press 0 twice. Unsubscribe at any time. they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. Top of the Page, What is a special ordered item? I paid for a jewelry/gold guarantee that is supposed to cover repairs. Your Jewelry Consultant is ready to talk! Also to let employees know they should not ask personal questions like their social. Top of the Page, What is your policy regarding the gold supply chain? Buy now! They told me the entire ring should be cashed out because it was unrepairable. (18 weeks ago as of 10/14) She said she will call back after she calls the store. I love that they offer the diamond replacement guarantee with any diamond purchase. The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. Learn More. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. Second pair one earring was broken. Sunday: 12 PM 9 PM ET. I would like to write a letter to your corporate offices. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Signet Jewelers Ltd. - Kay Jewelers. Twitter. I wouldnt recommend this place at all. Always a pleasure to go in. Your Jewelry Consultant is ready to talk! Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . I have no clue why there are so many negative reviews. I called the store and asked for a district manager and they gave me a wrong number. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. Thank you Catherine for going out of your way to replace my exact match ring. I paid approx. Do Kay Jewelers Increase The Credit Limit? Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . She returned my call within an hour. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . Set a time to meet online or in-store, and we'll meet you, ready to help. What is the difference between natural and lab-created stones? All Rights Reserved. Two REAL jewelers have stated that it in fact can be repaired. I was told it could take up to 72 hours to hear back from a supervisor. Shortcut: Press 1, then press 1, the press 0 twice. I just want to trade it in for something else. This review was chosen algorithmically as the most valued customer feedback. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. Style finder: .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { Custom designed jewelry is not returnable. Horrible material and so over priced. Yes, they offer complimentary gift wrapping on all orders. PAY RATE: 620,000 - 840,000 HUF/monthly. Customer Service: 1-800-229-0364. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. From guiding you to the perfect engagement ring to handling a purchase-related question. First of all, check the store website. Kay.com will not accept the return of merchandise picked up at the store. What is your policy regarding conflict diamonds? Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Here, KAY Jewelers is offering you $25 OFF on all their products. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. Associate then call the manager and was able to find when I was about to leave the store. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. Cancelled order and full refund because it was within a half hour of purchase. What address can I use? HotDeals uses cookies from third-parties or affiliate networks to You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere.
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