TTEC Announces Third Quarter 2022 Financial Results Which Is a Better Investment, TTEC Holdings Inc or ZoomInfo Find and engage customers across all channels to accelerate growth. Contribute ideas and improvements for software products . EXECUTE ACQUISITIONS Inorganic growth through strategic acquisitions SUMMARY Q4 2022 Contacts . 0000032457 00000 n The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. amazing customer TTEC Expands Senior Leadership Team as a Springboard for Growth Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. 0000124324 00000 n Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Clarabridge Engage is now Qualtrics Connect. Omnichannel, CRM, Automation, AI, we have them all. 0000116155 00000 n From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. 0000105286 00000 n _? We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. 0000119471 00000 n . DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. 0000119092 00000 n TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . She is both a market-facing executive and a strong, cultural leader with a proven track record of building strategic value with C-level clients, employees, partners, and shareholders. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. . 0000121522 00000 n 0000044527 00000 n Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. Disconnected systems create disconnected customer experiences. What You'll Be Doing . HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? Twilio Engage | Personalized customer experiences | Twilio Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. Humanify(R) DEI+ Bot . "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000040915 00000 n Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. 0000035148 00000 n Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE - Yahoo! Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Improve your business performance in any economic environment with our rightshoring and automation approach. fSu+_\KpEU!@o7 -Xvd~!7o,rYe"5dYz^zIz>>_XtFj"/`_r?cq{tOG>}:tOGoVXUj{ m_=]CTkt0[7OQx? And deliver CX at scale. 0000017350 00000 n TTEC Holdings, Inc. does not undertake to update any forward-looking statements. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Why TTEC Holdings Inc's (TTEC) Stock Is Down 15.90% | AAII TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. TTEC Announces Fourth Quarter and Full Year 2022 Financial Results TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. 0000007228 00000 n _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy Cloud-based technology and intelligent automation powering effortless customer and employee experiences. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000008134 00000 n Outsourced customer experience and technology 0000194335 00000 n Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. It also provides tolling and transportation. 0000006176 00000 n 28 44 CE1Q "In the last 10 years, TTEC has doubled in size and more than doubled its profit. Financial highlights for the two segments are provided below. 0000002397 00000 n Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. TeleTech Holdings (TTEC) Declares $0.52 Dividend | Nasdaq We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. TTEC Announces Fourth Quarter and Full Year 2022 Financial Results Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream Make them. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 0000022096 00000 n There is nothing worse than a dumb bot. Find and engage customers across all channels to accelerate growth. Business transformation begins with innovative customer experience strategy and insights. We combine leading technology partnerships and the CX expertise to enable your success. 0000008011 00000 n time keeping apps, and training on client products and procedures. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . Diluted share countfor the full year is estimated between 47.2 and 47.6 million. Guaranteed. 0000163153 00000 n Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. TTEC Announces Record Third Quarter 2021 Financial Results - PR Newswire
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