OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. A 2017 study of a selection of smart meters available in Great Britain found that exposure to radio waves from smart meters is below guidelines set by the International Commission on Non-Ionizing Radiation Protection. . Once youve got smart meters, youll still be free to switch to a new energy supplier, but not all suppliers support smart meters just yet. Well ensure your home is ready and if were fitting both gas and electricity meters, itll take about two hours. I dont mind discussing some of it with you (privately through emails maybe), but as im sure you understand, I cant tell you much more about our product that isnt publicly available or standardized If your meters are outside or far away from the display, ask your energy supplier for advice. This should solve the problem for the majority of smart meters that have stopped working. This may be because they use compatible technology or the same brand of meter or have agreements in place. In fact my FIT payment will be receivedby cheque (how last century?). The communications hub will be required to support the linking of . I am a little disappointed that I can not use Zigbee to access my energy usage from the smart meters, especially considering this is one of the larger selling points of smart meters, I hope that this will be a future phase to British Gass plans. So even if someone did managed to connect a device to their HAN it would only work up-until the point where the keys are changed. Good to hear back from you. Ive been able to adapt this to integrate this now into my Openhab setup via a simple python script. Anyhow, a number of months later I am now here with a shiny new pair of meters! Equally as a Pay Monthly member you won't need to enter a Vend code as this is designed for Pay-as-you-go customers to add top-ups to their meter balance . For the most up-to date usage data, wed recommend setting your meters to send us a reading every half an hour (reach out to theSupport Teamif youd like us to update your reading schedule) and checking out theusage graphson youronline accountor OVO app (download forAndroidoriOS). The gas meter in your pictures looks remarkably the same as the ones here. Smart meters need to be able to connect via a wireless network to your in-home display so you can see how much energy youre using. To top it all off the engineer couldnt get the boiler working when he reconnected the gas, therefore I have no heating or hot water and have to take another day off work tomorrow so BG can come and fix that. Feel free to use me as a case in point! (The problem is the new Smart Gas meters do not have a pulse of any kind (no counter wheels, flashing LEDs etc)). James. Not sure about multiple IHDs, but I know the pairing can be triggered remotely by your utility provider (not sure if there is differences here between smets 1 and smets 2). If your not using smartthings or just want to disable this check its the IF at the top of the app.post function that checks it. What I really do not understand is the likes ofhttp://stopsmartmeters.org.uk/claiming that utility companies (and the Government) are going to start using smart meters to spy on us and, even more extreme, that smart meters are frying our brains with radio waves. everyone has a right to their own opinion! If you switch again in future, your meter should also keep its smart functions. If youre concerned, check your latest statement, or in your energy companys app if you have it, to see whether your readings are marked as smart. Prefer to Pay As You Go? Connecting to your smart meter Whenever your IHD is switched on, the screen will show the words Connecting to smart meterWhich may take around five minutes. I used soapui, not sure if anything changed since I last tried but it should work. My first thought was that this would be as simple as getting a Smart Energy compatible Zigbee gateway or USB device, associating then with the smart meters Zigbee Home Area network (HAN) and I would then be able to read my consumption stats from my meters. I don't know what my self monitoring options are for the gas meter -- I probably had more options with the old dumb meter. Having this last week had British Gas perform the install of all four identical units as described I was concerned why BG couldn't register my own G370 Gas smartmeter with their HeadEnd so I did a quick Google and found your excellent article. Of course it will be better to have a wireless interface with the smart meters but I think a lot of people are underestimating the challenges of opening this interface in a truly secure way that can stand the test of time. For the benefit of those unaware the following is how access to Smart meters works in the UK. Our prepayment customers are some of the most in need right now. in May. There is no flashing LED (I assume because it is running on a battery not connected to any electricity power supply and therefore an LED would over time drain its battery). This means we'll always: Give you a high quality of service throughout the installation. I bought a WIFI plugin just in case it didnt have one. This article describes how you can use the meters pulse to calculate energy usage. I am glad you found this blog of interest. Welcome to the Digital Spy forums. The MAC number of your Pipit 500 (this can be found on the underside of the unit. . Long URL to official documentation:( http://www.netbeheernederland.nl/DecosDocument/Download/%3FfileName%3Da- ), Hi Hertog, I share everyone's frustrations about sharing date as I also have Hive and BG's customer app which aren't connected to each other either! I dont think it would be too hard for British Gas to allow read access via Zigbee, all they would have to do is allow you to add a list of approved MAC addresses via your account in the online site this would solve the problem of people adding their neighbors devices. In order to restore the pairing process, it may also be necessary to identify and enter the following information: 1. The electricity one works perfectly sending all my data onto the little monitor and submitting meter readings no problem. If you have a Chameleon IHD see yourS1 IHD guideorS2 IHD guide. by Steven Johnson. I can understand the user experience of people pairing zigby devices to the meter might be a support pain as well as a security one, so I could see the companies not wanting to go down this path. Consequently when my solar panel system is exporting more than I am consuming, the display shows the difference as net consumption. If you have solar panels and are offered a smart meter, make sure your supplier is aware. To achieve this, the DCC will put in place the shared data and communications infrastructure necessary for smart meters to: Operate consistently for all consumers regardless of their energy supplier, Provide smart metering data to network operators in support of smart grids. Apologiesthis is a bit late but are you still looking for trialists? This was the most common problem experienced in the last 12 months by those with smart meters on our Which? Having said that the current setup is by no means unbreakable so we will have to see how long it lasts. Sensor The sensor clips around the mains electricity cable that comes into your meter to measure the energy you are using. smart meters, broken down as follows: In 2022 we installed 905,852 smart meters, however 176,635 were replacement meters so do not count towards our target. If as is typical you have an in home LCD display referred to as an IHD - In Home Display it links via Zigbee to the smart electricity meter and if applicable via the fact the electricity meter is linked to the gas meter you can also get gas consumption data. Submitted by Hertog on Fri, 14/03/2014 - 20:17. However in November 2022, energy regulator Ofgem wrote to all UK energy suppliers saying that it had heard reports of this process happening unfairly and without reasonable notice. I can't really grumble as it is better than what I had with the dumb meters but I am not sure how the older generation will get on with it if even I struggle. I have to admit I used you as a case study contrasting the open and closed approaches to data! Solar panel owners already have a PV-generation meter that tells them how much electricity their system is generating. If your meter is plugged into the mains, unplug it and take it to the location of your electricity meter. Thanks for the comment. You can findhow to view more useful usage information for this IHD on our guide here-. My BG IHM has lost contact with the Gas and Elec Smart meters. Don't forget to continue to submit manual readings in the meantime so that your bills are charged accurately. One of them tweeted that their new meter which replaced a faulty one showed that the household was using 101,197.32 . Please try again in a few minutes. Check the instruction booklet for troubleshooting tips, and contact your energy supplier if the problem persists. Hi All, I had the exact same system installed - Electric fitted August 2013, Gas December 2013. If your meter is positioned very high up, make sure you let your energy company know so the installers are prepared when they come to your home. If you have a British Gas Smart Meter Monitor, you can easily reset it by following these simple steps: First, find the reset button on the back of the monitor. It was the second most-common issue that homes with smart meters experienced. I had similar issues issues with that as well - the data package has to be { identity : USERNAME , password : PASSWORD}, I too am using openHAB. I opted in for an early placement. Attach the sensor Identify the live mains cable going into Insert and twist clockwise to clip the pins your electricity meter (it will be brown, red to the . the Netherlands a smart meter has a type of serial port which can be linked to via a cable for local read only access. Seven things to avoid when buying and using an electric heater, How to claim your EBSS energy discount vouchers if you have a prepayment meter, One simple way to adjust your boiler to lower your heating bill. Smart Metering Equipment Technical Specifications, http://www.rotwang.co.uk/projects/meter.html, http://www.smartofthehome.com/2015/03/british-gas-smart-meters-part-3/, https://www.britishgas.co.uk/media/releases/ReleaseDetailPage.aspx?releaseId=1363, http://www.in-home-displays.co.uk/smarthub.html. For help with changing to or from prepayment, read our guide toprepayment meters. Smart meters automatically send your meter readings to us, so youll get more accurate bills without having to lift afinger. Once you have smart meters, youll find it easier to control the amount of energy you use by setting energy budgets which will help you lower your bills. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 2k monitor: what is it and do you need one? So a more likely target could be British Gas servers where all the usage data is stored, either to sell it to criminals or the like. There are a few Zigbee products available like the Digi ConnectPort X2e and Nexvox Z-201 which I thought I may be able to connect to my smart meter HAN, but reading further into smart meters I found out that the utility company may have to permit new Zigbee devices connecting to the smart meters HAN. Your email address will not be published. You shouldnt need to enter a PIN code as this would only be needed for removingthe device from the network. British Gas Smart Energy Experts undergo 12 months of rigorous training, so well fit your smart meters to highstandards. This was certainly not an easy process and, despite constant bombardment of TV adverts on television from British Gas about how smart meters are the latest and greatest thing, you would not believe the hoops I had to jump through to get them installed, and, even after finally getting agreement to have them installed, it then took a number of months to get an installation date followed by another age between the Electricity and Gas meters due to a problem following the install of the Electricity Meter where there was an "issue with communication with the Head End" which meant the engineer was forced to abort progressing with the install of the Gas Meter and the remainder of the work had to be rescheduled to a later date 4 months later! However if your home is in the remaining 0.75% you may not be able to have a smart meter that connects to the full network. They wont stop your solar panels working and generating electricity and youll be able to tell your energy supplier exactly how many kilowatt hours (kWh) of electricity youre sending to the grid. Even when the engineer was at my house, the pairing was triggered remotely via his handheld device. If so, try moving it closer to the electricity smart meter and turn the device off and on again. It might be showing: Information for only one fuel, even though you have a smart meter for both gas and electricity If you've had your in-home display for less than 12 months and it has broken, your supplier should replace it free of charge. If your meter is partly concealed in a case outside, your energy company might not be able to replace it yet. Smart Meter UK - Build an app / device handler for api? If you dont have smart meters and you dont submit regular manual meter readings to your supplier which many of us dont youll get estimated bills and may be paying more than you need to. If your smart meter cannot be connected to the wireless network, your new provider may be willing to replace your existing smart meter with a more up-to-date one. If you've paid too much, your supplier has to refund you for the whole period that the meter was faulty. Weve got some great advice to setting up your OVO account here: Great to see youre already keen to get your Pipit IHD up and running. But over time I hope that more features and benefits may be unveiled. Thanks, Best answer by Nancy_OVO 9 January 2018, 13:08. Had them installed a couple of hours ago. I used httpcanary app to create a fake VPN on my phone. But check your tenancy agreement first. Out of interest, which facts in this post are erroneous relating to the security of the Trilliants hub? Your email address will not be published. Video: Now smart meters are delayed AGAIN: Deadline for the national rollout of new energy reading devices gets put back to June 2025. BG tell me it can take up to a month. Connect members with smart meters in December 2022 said that they had a problem with their bills being inaccurate in the past 12 months. It would be both legal and technically possible for a CAD to provide local data access. Permit authorised third parties to provide services to consumers once they have granted permission to use their data, offering new routes for consumers to receive energy services and advice on how to reduce their energy usage. For the benefit of those unaware the following is how access to Smart meters works in the UK. It may take up to an hour for your IHD to show gas usage. More information about the P450 can be found on the Landis Website :http://www.landisgyr.co.uk/product/landisgyr-p450-ecometer/, A user guide from British Gas can also be found here:http://www.britishgas.co.uk/content/dam/british-gas/documents/ph3-QuickUserGuide_printversion.pdf. Linking devices to the HAN will be accomplished by 'pairing' them to the relevant communications hub. If it is I just need to POST my username and password to /usersservice/v2/login right? Apparently with no moving parts this new meter is certainly quieter than our old meter. Perhaos the way forward is to use the IEC 62056-21 (formerly IEC 1107) optical communications port in the same way as described here, http://openenergymonitor.blogspot.co.uk/2012/07/reading-watt-hour-data-from-elster.html, http://openenergymonitor.blogspot.co.uk/2012/08/reading-watt-hour-data-from-elster.html, and here They have to be able to justify the switch. It sound like you are having exactly the same experience with British Gas as I did. When it does happen it may open up a whole new area of industry as new range of consumer devices become available and start linking with other in home devices, thermostat, heating lighting etc. This figure doesnt necessarily reset when you set-up a new account. Some people have complained about the impact of smart meters on their health, in particular those suffering from electromagnetic sensitivity or electromagnetic hypersensitivity. EnergySmart Monitor User Instructions - geo (Green Energy Options) Its a shame that this cant be integrated into my existing home automation system as I would like to get accurate details on electricity and gas usage as well as what I output back to the grid from my solar cells. Check the instruction booklet for troubleshooting tips, and contact your energy supplier if the problem persists. This would be much more easy to secure and given that is software based on a central server much easier to update should they find holes with it. As you say an export to CSV facility would be great. Check the instructions your smart meter installer gave you if youre not sure. Software developers at British Gas and Trillaint (the manufacturer of the Zigbee hub) decided to limit the number of devices (MAC addresses) permitted to associate with the hub to 3. Thank you for these useful links. Yes, smart meters are as accurate as traditional gas and electricity meters. I contacted the British Gas to ask whether it would be possible, unfortunately, it would seem, this is not possible due to a number of security restrictions which have been put in place on British Gass Phase 3 smart meter setup. Do not throw away your in-home display. via the mobile phone network (the installation engineer said it contained up to 4 mobile SIM cards, one for each of the 4 main UK mobile providers but I am not 100% sure this is true as I thought British Gas only used Vodafone [4]). FWiW, mist/fog/rain can all affect the transmission range of a gas meter. I hope in time this will come! Set budgets to help you stay in control or keep an eye on your spending in real time just put your smart energy monitor where you can seeit. Luckily British Gas can remotely switch itoff so we can always go back to dumb meters if all hail breaks loose. I am starting a new blog on my quest to find out which standard is the future of Home AutomationZigbee or Z-wave (or neither). Only devices compliant with the standard could potentially have access to this, and they would need to be "added" to the network using a unique code on the Comma Hub sent down from a web service or something similar. I am a BG electric and gas customer with the same smart meters listed in this article. Indeed it would be good if BG could put a system in place where additional trusted MAC(s) could be added to the HAN controller. Editor, Marcus Herbert. However, there seems to be one big difference between the UK and the NL and that is that 'our' smartmeters are mandatory equipped with a so calledP1-port, which is customer readable. My TRIO says NOT COMMISSIONED when connecting to meters times out We worked with Smart Energy GB, the smart meter consumer-information campaign, and spoke to energy firms to compile these tips. Just be patient, the energy industry might be moving slowly, but its moving nonetheless . http://www.landisgyr.co.uk/product/landisgyr-e470-zigbee-smart-electricity-meter, http://www.landisgyr.co.uk/product/g370-zigbee-smart-ultrasonic-gas-meter/, http://www.landisgyr.co.uk/product/landisgyr-p450-ecometer/, http://www.britishgas.co.uk/content/dam/british-gas/documents/ph3-QuickUserGuide_printversion.pdf, http://trilliantinc.com/library-files/datasheets/ds_Communications_Hub.pdf, rebooted and now data is screwed (timeseries). No, we install smart meters at no extra cost to you as part of the national smart meter rollout. Still work in progress but couldnt have got this fair without your work. Find out what to do if you energy company stops trading. Can I ask if this is still working for you? I agree with the point about shame no PV so I think we'll also need to do something about that. Make sure you submit manual readings while the issue is ongoing to make sure your bills are accurate. Againaligned to the UK Smart Metering Equipment Technical Specifications (SMETS) the G370Ultrasonic Gas Meter also supports Zigbee (SEP 1.1). If your energy supplier goes bust, you will be automatically moved to another energy firm. They already do this for the bill, so why not the data that makes the bill up. Hi, sorry I have missed your other post, I havent looked at this in a while as my trio isnt working properly. The monitor started showing Network Error 7 as soon as the installer left. The installation went smoothly, but I too am completelyunderwhelmed by the IHD. 06890795 registered in England and Wales, VAT No. This means that your smart meter will lose its smart functionally and work like a traditional standard meter. The displays work best when close to the smart meter. If you're eligible, we'll contact you directly, so you don't need to worry about applying for this new support. Check whether your smart meter and in-home display will work fully with them. So, as I see it, none of this will happen and this is costing us 12billion?! The first port of call is to check the smart meter portal provided by our Adaptor, TMA. https://rainforestautomation.com/rfa-z114-eagle-200-utility/, Therefore currently in the UK if you do manage to get a CAD the flow of data is -. Referring here to section 4.4 on page 51, in this latest government publication on the matter, https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/325464/SEC4_-_Consultation_Document_-_FINAL.pdf. It really is not the pleasurable experience that British Gas make it out to be in the adverts is it?. Seems pretty stable although only using the electricity readings at the moment. Since writing the article above over a year ago I am still waiting patiently for British Gas to 'open their smart meters'. This should work with a fair number of energy providers. I guess there is a remote pairing option and its part of the GB Companion Spec, but I would love to know if anyone has actually got a 3rd party device to pair. We reveal some of the most common smart meter problems and concerns we've heard las vegas shooting documentary 2021; samsung a51 clone firmware; newborn skin peeling on. Book an appointment at a time to suit your business. I had smart meters fitted yesterday and it actually went quite smoothly apart from the installer had a bit of a problem registering the gas meter. As more energy companies start adopting Smart Meters we may start to see some healthy competition. To further increase security British Gas also change the keys, used to encrypt smart meter traffic, every few months. I see zero benefit of smart meters in the short, mid or long term if there is no HAN access. Ask your new supplier when this will be. One of the government document [Smart Metering Equipment Technical Specifications] states: Defining a HAN standard in SMETS 2 and the CHTS will provide the opportunity for suppliers and consumers to link devices to the smart metering equipment in the premises. It should still show your gas and electricity use in real time, but the tariff information (and therefore what it thinks your energy is costing) may not be up to date. Thanks! To be fair to British Gas I think their initial reluctance to install Smart Meters was partly caused by a temporary stall [1] to the UK Smart Meter roll-out programme imposed partly by the Government changing their mind on the specifications for Smart Meters (or possibly British Gas, in an effort to be ahead of the game, had started rolling out Smart Meters too early [2] before the specifications had been fully finalised by UK Government?). It's too far from your smart meter. Free delivery and returns on eligible orders. I am curious what would happen if I plug the P450 into my computer? WIFI connected easy peasey but as expected it wouldnt communicate with my meters. Has anyone else had a bad (or good) experiences with British Gases Smart Meters? It is possible in the UK to get a CAD - Consumer Access Device which links via the same special Zigbee profile to the smart meter but then converts it and in theory makes the data accessible to the home owner. However all we really want is access to the data, and that doesn't have to come by zigby. Later I think the aforementioned gateway may come out in a version that does PV too. The gas meter in your pictures looks remarkably the same as the ones here. . We also share information about how you use our site with partners, who use it with other data to show you relevant ads on other sites, and to check ad performance. However, if you're concerned that your bills are wrong, or your smart meter is showing an error message, contact your supplier. I found your blog very interesting. If so,try moving itcloser to the electricitysmartmeterand turn the device off and on again. Ive had BG Smart Meters for around 3 months now and I share the disappointment of those who expected more from them. 13months down the line does seem a bit crazy!! Its zigbee not Bluetooth, and can only be paired from the provider end, Does that mean the meter end has to connect to the TRIO ? The monitor will reset itself and the display will go blank. I have the standard BG Smart Meter setup as well as my PV meter. Its 2017 and I have been doing a lot of reading into Smart Meters, but am still not clear on who can enable pairing. I am not seeing a massive benefit yet to having smart meters yet, other than no-longer having to manually send meter readings to British Gas and a funky In Home Display in my dining room giving me real time usage. They also must prove that your health would not be affected by the switch - for example they must check that you are not on the Priority Services Register or otherwise vulnerable. Published: 15:47 EST, 17 August 2021 . Octopus is one example of this. Second-generation meters are what you should get if you have them installed now. If your energy firm is bought by another company, you often become the customer of the acquiring firm too. Do you still think the comms hub will be locked up in this way? Press the O icon to switch between kWh and . It is usually red and located near the bottom. So why notget a quote I would like to combine the meter data with the individual appliance monitors (IAMs) that I have on various domesticappliances. Check if your in-home display has a flat battery or is unplugged. This should have happened automatically and, once connected, your meters smart functions should be restored. The gas meter was installed as promised on 22 Jan. We want your smart meter installation to be clear and easy. Find out if these tariffs are right for you in our guide to the Smart Export Guarantee explained. This special Zigbee network is referred to as the HAN - Home Area Network. The communications hub will be required to support the linking of supplier-provided smart metering devices and of consumer access devices: these requirements will be defined in the CHTS. Press and hold the reset button for about 10 seconds. Im not convinced the OWL monitors I am using are that accurate. Homes with first-generation meters are gradually being connected to the smart meter wireless network so they work more like second-generation meters. Also your comment about stifling the possibility of opening up smart maters to whole new industries is also a very good point. Youre not alone. CADs will only be permitted read-only access to data held in smart metering equipment. You may see these referred to as SMETS1 and SMETS2 respectively. Even though I have so called 'smart meters' I may have to revert back to older techniques (pulse counting, physically noting readings) to monitor my Electricity and Gas usage (which defeats the point!). Just checked my WIFI its perfect, cloud connection and GEO App connects OK no problems there Set an energy budget and yoursmart energy monitor will let you know if youre on track helping you to change habits and lower bills. Does paying more get you a better hot water bottle? I'm really interested in the potential for OEM to connect to Smart Meters and was wondering if anyone on this thread had updates on the technical aspects, or succeeded in convincing their supplier to allow access to a third party gateway or new on the legal side? The security requirements are impressive and hard to meet, comparable to banks and such But its not surprising since the meters themselves are managing money, especially in prepay mode!