I just got a 10-port hub that was doing exactly this (I would hear the Windows device disconnect/connect sound every few seconds). I tried all other answers in this question, but none of them worked. Press question mark to learn the rest of the keyboard shortcuts. As it turns out, this particular issue can also occur due to a power draw problem. Mouse stops working when lifted and put down back, takes 1-3 secs to work again, USB mouse disconnecting and reconnecting in windows and linux, My mouse disconnects when not touching a surface, and lags to start moving the mouse, but will work pefectly fine till I pick it up to move it, My mouse, just says Microsoft on the bottom, and doesn't work. My razer kitty headset keeps disconnecting and reconnecting legit every other second, sometimes the problem doesnt show up for like a day and then its back again. At a point close to the mouse it would randomly shut off/disconnect, just like it was doing during games! Disconnect between goals and daily tasksIs it me, or the industry? Once the next startup sequence is complete, see if you still experience random disconnects. This is a regular USB mouse, not a wireless one, right? Nothing else seems to reconnect like this, my USB keyboard has never once cut out like the mouse does and neither have any of the other devices I have connected (webcam, USB hub, various devices sometimes connected through USB cables, and IR receiver for windows Media Center remote). Happens with all 4 Razer devices I own. - no wiggle, no change, wiggle DISCONNECTION. ( Razer Deathadder Elite ) Im having this mouse for about 2 years, no issues happened. Made by redditors, for redditors, to discuss RZR products. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Learn more about Stack Overflow the company, and our products. Quit synapse, mouse and keyboard work perfectly! I also agree with what @deft_code said, it mostly happens when playing games. 2) disconnected and reconnected USB plugs to different ports. I understand that the mouse constantly connects and disconnects, in this case I suggest you uninstall the mouse driver and download the latest Razer Synapse driver, follow the link: https://www.razer.com/synapse-3 And I recommend that you download the latest driver for your video card as well. Does this happen with a clean install of your current OS? Made by redditors, for redditors, to discuss RZR products. - the incident has nothing to do with me; can I use this this way? -Razer support would tell you to reinstall Synapse, or update the firmware, but you can't, and it wouldn't do any good anyway. This is very frustrating, thus I need some advice on what to do. The best answers are voted up and rise to the top, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Why is my USB mouse disconnecting and reconnecting randomly and often? As a result, the mouse attached to the USB controller is duplicated and the system gets confused. During this time, other Razer Chroma peripherals also may disconnect. This feature allows the hub driver to suspend an individual port without affecting the operations of the other ports on the hub. New comments cannot be posted and votes cannot be cast. I have tried everything suggested here except installing synapse 2. I use genuine Win 10, newest razer synapse and I've tried different versions as well as well I tried uninstalling and reinstalling everything over again with no luck at all. I'm also using Viper 8kz wired. How does it behave after a clean boot? The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup, USB mouse connecting and disconnecting randomly. Not sure if anyone else is experiencing this. It happens all the time in this scenario. It completely ignores my windows power settings. I can be typing or hovering over something when it happens. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When I plug it in, the monitor connects along with the mouse and keyboard connected to it, but then after 2-3 seconds it disconnects. I've tried disabling power options > advanced settings > USB settings > USB selective suspend setting > disabled. https://gitlab.com/CalcProgrammer1/OpenRGB/-/releases, https://github.com/CalcProgrammer1/openrazer-win32, https://github.com/miyu/MiniSynapse/releases, Perform the instructions to install MiniSynapse. (Windows 7 ultimate, for those interested, i havent upgraded to 10) - i was kind of due a reinstall as it has been 5 years and my system felt cluttered. Razer support only in the pinned post. One bad device shouldn't be able to bring more devices than those it is sharing a USB root hub and e/poly-fuse with. It could happen once or multiple times at seemingly random times. Installing Logitech's drivers has had no effect. But here what I noticed, I have two HID-complaint mouse entries in Device Manager: If I remove one of them in a short time it will reinstall itself. Continue uninstalling all USB Root Hubs. If you are on the new update it could be that. Updated 22-Feb-2023 | Answer ID: 4000 A Razer headset that has intermittent sound might be caused by dirt or debris in audio ports and on the audio jack, improperly plugged in audio jack, hub connections, operated outside the maximum wireless range, wireless interference, software issues, or faulty audio drivers. If this does not work, do the same for the USB Input Device - uncheck the box "allow the computer to turn off this device to save power. This can occur for several different reasons. There is no "Hardware" tab in Properties. Click Ok to save the changes, then restart your computer to enforce the change. Razer Kraken headset keeps connecting and disconnecting; freezes computer. Your best bet is to try to find a way to reproduce the failure as quickly as possible. haha. It was not possible to disable Razer BlackWidow keyboard lightning when PC was locked or screens were disabled due to inactivity. If you dont have a different computer, connect it to a smart TV or even to your Android device if you have an OTG cable. If you notice that your mouse tends to disconnect during idle periods, chances are you will be able to resolve the problem by disabling Automatic USB suspend from the Power Management tab of your mouse properties. My mouse will reconnect/disconnect (will even hear the sounds from Windows), and the light on the bottom of the mouse will turn off/turn on as it starts working again. As it turns out, there are multiple potential culprits that are known to cause this issue: If youre currently trying to resolve this mouse problem on your Windows 10 computer, this article will provide you with some troubleshooting steps that should help you in resolving the issue. :P. @Dane411 After I had to shut down the PC? If I have described your problem, then you have the exact same issue as me and a growing number of people here. Mentioned above update isn't installed at my PC. So I installed Synapse 3 again. But what i realized 1 day ago that between the disconnects, mouse lights were still working. As it turns out, the random mouse disconnects can occur in situations where the device enumerator located atHKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSetgets corrupted. NEXT DAY WOOO) (There are tonnes you can import from china, or the US for anyone not UK that might be interested in this post), I bought, https://www.amazon.co.uk/gp/product/B07BRHZ4GN/ref=ppx_yo_dt_b_asin_title_o00__o00_s00?ie=UTF8&psc=1Other options: https://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313.TR12.TRC2.A0.H0.Xrazer+naga+replacement+cable.TRS0&_nkw=razer+naga+replacement+cable&_sacat=0, It seems the naga, deathadder, and most likely all razer mice share this cable upon inspecting images and descriptions so please dont be disheartened if your mouse isnt listed. I don't mind uninstalling synapse for peripherals, except for krakens - I just love the bass boost.. that's the only one feature that keeps me staying with synapse.. Several users that also encountered random disconnects have reported that this procedure has allowed them to fix the problem. If it still doesn't work, try blowing on the laser or use a Q-tip to get rid of some eventual dust. It is best if you have all "known good" components. What is the point of Thrower's Bandolier? If mouse activity still brings everything down with it, there is a bug further up the food chain. At times, the reason why your mouse keeps connecting and disconnecting from your device may be a malfunctioning USB port. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Some way to test if my mouse is malfunctioning other than the obvious ? Software and Firmware Updates for Razer Peripherals Check if keyboard/mouse is disconnected when Synapse is turned on. Try reinstalling the mouse drivers. Feel free to copy this to your own forums or anywhere you feel it is vauble to other memebers, it has been a hard slog and i really like this mouse, would be a shame to throw it away to buy a new one. Tried it on the PC and a laptop, same issue. Every 2 minutes Synapse kills them. Unfortunately, at home you likely have limited tools and resources, so you have to improvise smartly. Checking the Device Manager is going to be the most tedious part of resolving this problem. Reassemble your mouse, do the madman/woman laugh. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Test the device on your PC with Synapse disabled. Supposedly this can be caused by registry corruption: This issue can occur when the device enumerator located at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet gets corrupted. Similar experience to everyone here. I tried two different wired mice, tried multiple USB ports (on the front of the computer, back of the computer, used a USB hub and plugged in a card that connects to the USB connectors on the motherboard and adds a few USB ports to the back of the computer, and I also bought a USB 2.0 PCI card and that did not help). Explains why general "non fast paced" usage wouldnt cause the same issue!! 3) disabling the computer to turn off device to save power under "Device Manager Universal Serial Bus controllers". Selective suspensions is a useful feature to have enabled (especially if you want to conserve power), but its known to cause disconnection issues with peripherals. Remove these to reveal the screws. Sometimes when it doesn't do the disconnect-reconnect thing, it would sometimes disconnect randomly and reconnect with a different sensitivity but there is no constant. A 3 mouse is more reliable at the moment than my 75 Basilisk. We'll send you an e-mail with instructions to reset your password. Its possible that youre USB cable/dongle is not working properly and is somehow causing the disconnections. Exactly the same issue. Hey guys, after a while using my Razer devices which are Blackwidow keyboard (usb), Kraken 7.1 headphones (usb) and Naga Epic Chroma (mouse/usb), I found them disconnecting from my PC for no reason. 89K views 5 years ago The most important step is to set your liftoff range to 1 ! It happens about 5-10 times a day depending how long I play a game. I had the exact same problem with two 1600 MX-518 mice. The manual is not clear on the meaning, however, I did have a system that when legacy (1.1 & 2) was enabled, USB devices would disconnect. Microsoft has been quiet about this problem, but there has been a surge of tickets after the update was pushed with users getting random disconnects this glitch only seems to affect USB-connected mouse devices. Thank you for reading, sorry for any punctuation mistakes, and sorry if this is posted in the wrong section. Plug the keyboard/mouse directly to the computer and not on a USB hub. Razer support only in the pinned post. Ran a USB viewer log, log showed that the the disconnect occurs with Commander Pro USB port, Have tried uninstall HWinfo + configure USB power setting. This is specifically reported to occur with configurations that have external hard drives connected through USB. "Allow the computer to turn off this device to save power" is checked by default. If it happens with several mice and several USB interfaces, that leaves software. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you need to identify the on-board device you need to restart and disable it from the BIOS. Check the usb connections to the motherboard make sure everything is fully plugged in, try different usb devices on the port which has the mouse connected. it only has this with my pc and not with another pc or my laptop. Most affected users have reported that they managed to resolve the mouse issue on Windows 10 by disabling USB suspend. Copyright 2023 Razer Inc. All rights reserved. If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. Okay if you have a spare mouse use that to uninstall the razer software/mouse driver. After the installation executable is downloaded, open it, and follow the on-screen prompts to complete the installation. Although I did have to manually shut off my computer with the power button due to all my USB devices being uninstalled. Right-click on the Start menu and go to Device Manager. I upgraded to Windows 11 a week ago and it still works fine. It also does this while I'm not playing games, but not as often. However I didn't play any full screen games (besides Geforce now), I didn't have a single disconnect for a month. Do your keyboard and mouse/mice always work on a another system? Look at the motherboard settings for integrated peripherals. However I have no idea what actually fixed the issue. My Naga has been having this disconnect issue where when I'm playing a game, the mouse randomly disconnects but then reconnects back (it makes that new hardware found sound). Connect a generic old mouse and keyboard to navigate your computer, reinstall Synapse 3. I bought the Razer Wolverine Tournament Edition to use with my series x. I only have taken it out of the box twice because I was saving it for when the controller that comes with the Xbox doesn't want to work. I tried it with a clean boot - had no non-windows services running and it still did it. If you're experiencing mouse lockups or failures, it may be because your computer is automatically turning off the power to a USB Root Hub. Solution 1: Check For Physical Damage Solution 2: Turn Off Power Saver For Keyboard Solution 3: Update Keyboard Driver Solution 4: Reinstall USB Controller Driver Solution 5: Update Windows Solution 6: Run The Hardware Troubleshooter Wrapping Up The USB traces usually snake through the PCIe/PCI slots from the SB to the connectors. This doesn't happen if the Synapse software isn't installed. Its obvious, but please unplug your mouse from the usb. Enter your username or e-mail address. "Allow the computer to turn off this device to save power" is checked by default. Since another mouse also fails, then I would inspect the motherboard, specifically around the USB connector and South Bridge chip to see if there is any discoloration, missing componoents, or anything that looks different from the rest of the board. When the issue occurs, lights first stop responding, then the keyboard disconnects from Windows and becomes completely unresponsive. This was a break in the cable. 5.Double-click Universal Serial Bus Controllers to expand the list. Like i said i am new to posting here, and thought reddit was the perfect "one stop shop" for anyone attempting to google this issue. I have no idea how I'd go about ruling out the motherboard power rails since i don't have an oscilloscope or any multimeters or anything like that. ), Next (because i dont feel comfortable typing fourthly): I decided to use USBDeview (https://www.nirsoft.net/utils/usb_devices_view.html) to search and uninstall everything USB on my computer, folowed by resetting pc to allow my computer to rediscover everything USB - (Yes, i had to manaully switch off pc with the button as it disconnected my mouse and keyboard etc) (NO LUCK!!!???!) I have a Tartarus, Naga Hex V2, and Black Widow Ultimate 2016. Everything is as updated as could be, I scrubbed my drivers and programs clean, Razer Support has been quiet for 2 weeks now. Be prepared for that anyone who tries this solution. - Check your mouse or wireless adapter hasn't become unseated in its port.- Try fully unplugging the mouse cable or wireless adapter and reconnecting in a different port.- If it is a new issue, sometimes restarting your system will provide an immediate fix. The cable cost me around 7 which is a perfectly acceptable amount considering its a 80 replacement for similar products. As it turns out, the random mouse disconnects can occur in situations where the device enumerator located at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet gets corrupted. Do not open the mouse until you are a veteran in the field because you would damage something else. This problem can also happen with your keyboard. it only has this with my pc and not with another pc or my laptop. Typically, I would start with a minimum system setup to rule out the variables (1 CPU, 1 CPU Fan, 1 DIMM, 1 Video Card, 1 Hard Drive, 1 Power Supply, etc.). So if you werent able to follow Method 2 or youre not sure that you disable USB suspend correctly, you can follow this procedure for a more focused approach. First night I used it, no issues at all! Several affected users that found themselves in a similar situation have managed to resolve the issue by uninstalling the current mouse driver version and downloading the latest version from the manufacturers website. I decided to unplug the mouse and make the cable as straight as possible (No coils, kinks, twists, you name it) i then plugged it back into a usb slot on the font of my machine, for easy access and to be able to "stretch" the cable out as long as possible. Press question mark to learn the rest of the keyboard shortcuts. Can airtags be tracked from an iMac desktop, with no iPhone? I am in the UK. If the issue does not occur on a different device, at least you managed to isolate the issue to Windows. If you want to remain as efficient as possible, we advise you to follow the methods in the order that they are presented since they are ordered by efficiency and severity. Ensure your device is updated to the latest firmware. Right-click, select Properties. I did test on laptop(without synapse) and my PC(with Synapse), issue happens on both. I have disconnected all USB devices except for my keyboard and mouse and the problem still occurs. You can also uninstall all previous instances of the device (and the root hubs) using a tool like USBDeview. EDIT: https://www.youtube.com/watch?v=HKO-QubAe9s someone (this is not me) made a video to show how a similar mouse is taken apart, this is a very similar process to what i did. Another thing. I'm having the exact same problem. My problem is that for whatever reason my headset (Razer Kraken Kitty) will disconnect itself from my computer entirely, play through my monitor, and then reconnect a second after. Or someone might have any idea what should I try? Expand the Mice and other pointing devices section. My laptop is generally charged by the chroma dock. Several affected users in which this scenario was applicable have managed to resolve the issue by performing a system restore., restoring the machine to a healthy state where the registry wasnt corrupted. As it turns out, this particular issue can also be caused by a Windows 10 glitch introduced with an update released in June 2018. Several users reports seem to suggest that the issue can also be caused by Registry corruption. Heres a quick guide on how to do this: Note: Keep in mind that once you go past this step, all changes that you made since the restore point was saved will be lost once the procedure is complete. Just around Christmas 2018, I started having the same issue, but only in League of Legends. I'm having the exact same problem as well. Microsoft PS/2 Mouse Standard PS/2 Keyboard. In most cases, this particular scenario is encountered on laptops and ultrabooks that use a cooler which includes a fan. If anyone knows a fix for this I'd appreciate if you would help me out! I proceded to "isolate" 4inch/100mm segments of the cable sarting at the plug end (To isolate, i placed firm pressure on the 4inch mark so the cable leading to the mouse wouldnt move but i could wiggle the plug end freely), I did this along the whole lenght of the cable, and guess what? I tried searching online and did every fix out there from fixing USB ports, power management and finally found a YouTube video of the mouse disconnecting when lifted off the mousepad. The problem of your Razer Mouse Keeps Disconnecting should possibly be related to software issues and can simply be solved by troubleshooting steps. So if you think the issue might be caused by a glitch and youre not up to date with the Windows updates, then installing any pending update should allow you to resolve the issue very easily. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Method 1: Turn off Power-Saving Option Method 2: Reinstall Universal Serial Bus Controller Driver Method 3: Run the Hardware Troubleshooter Method 4: Update Windows Firmware Bottom Line If any USB device connected to your computer does not work properly, you may need to manually install the driver. I'm kind of mad because the controller was almost 200 dollars and only used it twice. Reinstalling driver would not help. No luck. In this case, follow the method down below for a different repair strategy.